We have a robust governance body and muscular structures to fulfill our mission.
At Citrofrut, we adhere to the Code of Conduct of our parent company, Proeza Group. We ensure its implementation through the transparency line of the Group.
Through this mechanism, our Group manages and follows up on complaints and breaches of the Code of Conduct and the values of our company. We have a protocol establishing the protection instruments for whistleblowers and claimants.
In 2021, we received 56 complaints, all were processed, analyzed and closed by the Ethics & Compliance Committee.
Our Anticorruption Policy sets the guidelines for transparent behavior and helps us avoid corruption incidents.
We also have robust processes so our stakeholders can report corruption incidents, conflicts of interest, and bribe incidents. In 2021, six corruption cases were reported. They included conflict of interest and theft incidents. All those cases were followed up and closed.
All our staff has been informed about our anti-corruption policy and complaint mechanisms, and more than 80% of the staff completed our anti-corruption training.
Distinctive and Certifications
UN Global Compact
In 2021, we became signatories of the largest sustainability and social responsibility initiative promoted by the UN. With this adhesion, we are committed to working and promoting the ten principles of the Global Compact around Human Rights, Labor Rights, and Environmental Rights.
For 14 consecutive years, Citrofrut has been recognized as a socially responsible company by the Centro Mexicano para la Filantropía (CEMEFI) which assess actions in 5 areas: quality of life, environment, ethics and community.
All our plants are in the process of being ISO14001 2015 certified. This environmental management system promotes a preventive approach and environmental protection in our operations. In 2022, the Huichiuyan plant will be certified, and later, in 2024, the Rosario plant will do so.
USDA Organic Certification
Our orchards have the USDA Organic Certification, which certifies the implementation of organic agricultural standards.
Our products have the SGF certification, which ensures fruit juices’ quality and safety throughout the production stages.
Our plants are submitted to the world’s leading social audit. SMETA (Sedex Members Ethical Trade Audit). is an ethical methodology that encompasses all aspects of responsible business practice.